Question 1

May I request samples or a catalog of your products?

Accepted Answer

Certainly, you can reach out to our Sales department with your specific sample inquiries, including the desired fabric types and quantities. We are able to offer smaller cuts below 1 meter for sample purposes, enabling you to evaluate the texture and quality of the fabric to ensure it meets your requirements.

For our ON STOCK positions catalog, you can either request one from our Sales department or access our online catalog at maximo-tekstil.com/on-stock-production

For fabrics that are not part of our on-stock production, we do not maintain ready-made samples on hand. Instead, we custom-create each sample to cater to our clients' specific requirements. The manufacturing process for these tailor-made samples typically takes approximately one to two weeks.

For more technical fabric catalogs, we may not have them in-house, but we can create samples and deliver them to you for evaluation and approval.

Question 2

What is the minimum order?

Accepted Answer

The minimum order for in-stock products is one roll, with roll sizes ranging from 30m to 110m. The average roll size is between 60m and 100m. 
If, for any reason, the placed order is less than one roll, we will adjust the basic price for cutting as follows:

Quantities less than one roll:

1. We do not cut less than 1m.

2. For 1m to 10m, we will add €0.49 per meter to the listed price.

3. For 10m up to 20m, we will add €0.39 per meter to the listed price.

4. For 20m up to 30m, we will add €0.29 per meter to the listed price.

5. For more than 40m, we will add €0.19 per meter to the listed price.

For a complete price list of in-stock products, please email us.

*For pricing information on custom products and those we can manufacture for you, please contact our sales department.

Question 3

How can I place an order?

Accepted Answer

To place an order, please contact us via one of the following methods:

Email: maximo1@siol.net 
Phone: Call our sales representative, at +386 40 855 805

For first-time business customers, please include the following information with your order:

Fabric Details:
Product name
Color
Quantity (e.g., PACIFIK, ROYAL BOX, 268m)

Company Details:
Company name
Company address
EU VAT number

You may also specify any preferred delivery dates or special conditions to help us fulfill your order efficiently.

Our team is committed to providing you with excellent service and is available to assist you throughout the ordering process.

Question 4

How to pay ?

Accepted Answer

Once all relevant details regarding your order have been reviewed and confirmed with our sales department, we will promptly prepare and issue a pro forma invoice for your approval.

This document will serve as the formal basis for initiating the processing of your request.

Upon confirmation of payment, we will proceed with the shipment of the ordered fabric in accordance with the established protocols outlined in our delivery policy, which can be reviewed in full at www.maximo-tekstil.com/delivarytime.

This process ensures clarity, efficiency, and full transparency at every stage — from initial inquiry and order placement to final dispatch and delivery — reflecting our commitment to providing reliable and professional service to each of our clients.

Question 5

How does the logistics process function?

Accepted Answer

We are located in Slovenia, and all orders are dispatched from our warehouse in Trzin. Upon receiving an order via email, our sales department will assess the fastest and most cost-effective shipping option and respond accordingly.

1. Domestic orders received by 14:00h will be shipped on the same day. If the order is placed after 14:00h, the goods will be dispatched the following business day. (We recommend placing orders early in the morning for faster shipping times.)

2. Delivery times for EU countries may vary, and you can check them on the following page:

Track your delivery time: http://www.maximo-tekstil.com/tracking

Ordered goods can be delivered to the buyer in several ways:

1. The buyer or a company appointed by them can personally pick up the goods at our warehouse.
2. The buyer can send their own logistics service to pick up the goods at our warehouse.
3. We can ship the goods through our logistics partners (GLS, DPD, etc.), and you can check the shipping prices on the following page:

Shipping pricing: http://www.maximo-tekstil.com/shippingpricing

Our responsibility for logistic issues:

In cases where goods are transported by external companies appointed by us or the buyer (DPD, GLS, Schenker, etc.), please inspect the goods upon receipt for any damage that may have occurred during transit. If any damages are found, the buyer should report them as soon as possible.

We are not responsible for delays in deliveries due to force majeure or other unforeseen or unpredictable circumstances that may occur during transportation. Consequently, the buyer is not allowed to submit a compensation claim to the seller.

Question 6

Is it possible to reserve a substantial amount of goods?

Accepted Answer

Indeed, you can reserve specific products along with their corresponding quantities for a duration that has been mutually agreed upon with our sales department.

This arrangement allows for a secure allocation of the desired merchandise while providing ample time for customers to plan and make necessary arrangements concerning their orders.

Our sales department will work closely with you to ensure a smooth reservation process and accommodate your requirements to the best of their abilities.

Diva Pacific

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