1. Methods to Place an Order: - Telephone: For immediate assistance, please dial +386 1 56 21 843. - Email: For electronic submissions or inquiries, direct them to maximo3@siol.net. 2. Essential Information for Your Order Form: - Client Information: - Corporate Identity: Clearly indicate your company's official name. - Primary Office Location: Provide the full address of your company's headquarters. - Regulatory Details: For clients collaborating with us for the first time, the EU VAT number is mandatory. - Shipping Details: If the delivery location differs from the registered address, please specify. - Product Selection & Details: - Item Identification: State the desired product name. - Product Attributes: Include specifics such as color, weight, and content. - Order Volume: Specify the total quantity of each product. - Delivery Specifications: - Bulk Orders: For orders that require container quantities, a personalized consultation is recommended to ensure optimal delivery arrangements. 3. Payment Information: (I've added this as it's commonly required but was missing)* - Please include your preferred method of payment or any purchase order numbers if applicable.

The minimum order volume for fabric is one full roll. Rolls typically range from 30 meters to 100 meters in length. However, if an order is placed for less than one roll for any reason, the Seller reserves the right to add a cutting fee to the base price according to the following guidelines: Fabric sale rules for quantities less than one roll: • 1m-10m: A surcharge of €0.70 per meter will be added to the listed price. • Over 10m up to 20m: A surcharge of €0.58 per meter will be added to the listed price. • Over 20m up to 30m: A surcharge of €0.47 per meter will be added to the listed price. • For orders exceeding 30m, customers are expected to purchase a whole roll. If a customer insists on a smaller quantity, a surcharge of €0.35 per meter will be added to the listed price.

I. The orders are processed within Slovenia and countries that are members of the European Union. 1. Domestic orders accepted by the Trade Department are processed within 24 hours on working days only. 2. The time of delivery for certain EU countries is different. The Buyer is able to check it on the following link: Delivery Time http://www.maximo-tekstil.com/delivery-time.html II. Detailed conditions of goods delivery. 1. Ordered goods can be delivered to the Buyer optionally, in the following ways: - through forwarding or courier company - the own transport of Maximo Tekstil d.o.o. - through personal receipt of the Buyer 2. The time and condition of the delivery to be made by Maximo Tekstil d.o.o. transport must be agreed with the Buyer individually. 3. There is a possibility for the goods to be picked up directly by the Buyer or the company appointed by them. In such cases, it is essential to advise Maximo Tekstil d.o.o. in written form. 4. In case when the place of loading the goods is not the headquarters of Maximo Tekstil d.o.o., the Seller is obliged to point out this place and certify that the consignee of the goods is entitled to its representation and responsible for goods take over. III. Maximo Tekstil d.o.o.'s scope of responsibility in logistic issues. 1. In case when the goods are transported by an external company and the Buyer finds defects that might appear during transport, the Buyer should remark those damages or other defects on the bill of lading or create a damage protocol. 2. Maximo Tekstil d.o.o. is not responsible for delays in deliveries due to Force Majeure or other unforeseen or unpredictable circumstances that make delivery difficult or impossible. This especially refers to circumstances such as extreme weather conditions, events caused by fire, water, or other unpredictable events, or delays in transport to Maximo Tekstil d.o.o.'s warehouse caused by lengthened sea transport. In case of the appearance of the above-mentioned circumstances, the Buyer will be informed immediately. In such cases, the Buyer is not allowed to submit a compensation claim to Maximo Tekstil d.o.o.

1. Payment Conditions The terms of payment are determined from the date the invoice is generated. Both parties will agree upon a due date, which will be clearly indicated on the invoice supplied by the Seller. 2. Pricing Methodology Customers shall acquire goods at the current prices applicable on the purchase day, in accordance with the active price lists. Exceptions are made for particular prices individually negotiated between the Buyer and the Seller. 3. Implications of Payment Delinquencies a) If invoices remain unsettled or overdue, the Seller reserves the right to halt the processing of existing orders, and any previously agreed-upon discounts become invalid. b) The Seller maintains the right to request the return of all or a portion of the materials in their original, marketable condition.

Clients are granted the opportunity to reserve particular items and quantities for an initial duration of three business days. If required, this reservation period may be extended up to 14 calendar days, on the condition that the reservation acquires special authorization from the trade department manager. Upon the conclusion of the reservation period, clients are obligated to either solidify their reservation as an official order or revoke the reservation in its entirety. This adaptability guarantees that clients have sufficient time to make informed decisions about their acquisition while enabling the company to administer inventory effectively.

It is permissible to return purchased items, provided that prior authorization has been obtained from the Seller. The items being returned must be in their original packaging and accompanied by all associated labels. In cases where the return is not a result of the Seller's error, the Buyer shall bear the responsibility of all transportation expenses. This procedure ensures that customers have the flexibility to return products while maintaining open communication and mutual understanding between both parties.

1. The Buyer is obliged to submit a Claim Protocol in the form of a written complaint. This document can be located on the website or procured from the Trade Department. Appropriate labels must be affixed to the claim form to authenticate the identity of the goods under contention. 2. The Buyer must meticulously inspect the goods upon receipt, ensuring their conformity with the order. Verification of the purchased fabrics must be conducted prior to commencing work. In the event of any discrepancies, the Buyer reserves the right to file a claim within the subsequent timeframes: • Within 3 days of the delivery date for conspicuous quantity or quality discrepancies upon receipt of the goods. • Within 21 days of the delivery date for quality defects that surface after uncoiling or unpacking the goods (this period may be extended upon agreement with the Seller if the goods are to be utilized at a later stage). • Concealed defects, which remain unidentified during the delivery, must be reported promptly. 3. The Seller bears no responsibility for defects stemming from inappropriate use or maintenance that contravenes the guidelines provided on the product card, accessible on the website or through the Trade Department. 4. Compensation for defective goods cannot surpass the value indicated on the sales invoice issued by the Seller. 5. The examination of ongoing, unresolved claims does not grant the customer the right to postpone payments for purchased goods. 6. In the event that the Buyer neglects to submit a claim following the prescribed method and within the specified duration, they forfeit all entitlements to the claim. If the claim is acknowledged by the Seller, they are obligated to retrieve the defective goods at their own expense. The returned goods must be in their original packaging and in a condition suitable for secure transport. Should a request for replacement of the defective goods be made, the Seller is compelled to supply a suitable substitute expeditiously.